FAQ

UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) on eligible PIN codes.

COD is available across most pin codes in India. A small COD handling fee may apply at checkout. If COD isn't available for your address, the checkout will show only prepaid options.

Yes. A GST-compliant invoice is automatically emailed to you after order confirmation. If you need the invoice billed to your company GSTIN, add it in the billing details at checkout.

Yes. For orders above 10 units, please email contact@noveraglobal.in with your requirement — we offer project pricing and dedicated coordination for bulk orders.

We start processing orders immediately, so changes are only possible if the order hasn't been packed yet. Contact us within 2 hours of placing the order and we'll try our best. After dispatch, changes are not possible.

Most orders are dispatched within 1–2 business days and delivered within 3–7 business days depending on your location. Metros are typically faster (3–4 days), tier-2 and remote PINs may take up to 7–10 days.

Shipping is free on all orders across India, regardless of order value or payment method. No hidden charges at checkout.

Yes, we ship to all serviceable PIN codes across India. Enter your PIN at checkout to confirm serviceability for your address.

You'll receive an SMS and email with your tracking link the moment your order is dispatched. You can also log in to your account on our website → My Orders → track in real time.

Tracking can sometimes pause for 24–48 hours when a parcel moves between hubs. If there's no update for more than 3 days, write to us with your order ID and we'll escalate it with the carrier.

Only if the order hasn't been dispatched yet. Contact us as soon as possible — once it's with the carrier, the address is locked.

We don't offer returns, but we do offer a 7-day replacement policy when the product has a manufacturing defect, was damaged in transit, or a wrong product (different model, colour, or item than ordered) was delivered.

If the exact product is out of stock, we'll refund the full amount to your original payment method. You won't be left waiting indefinitely.

Yes — orders can be cancelled any time before dispatch. Just log in to your account and cancel from My Orders, or write to us. Once the order has been dispatched, cancellation is no longer possible.

Yes, exchanges are allowed for the same product in a different colour or size, subject to availability. Since the original isn't defective, the return and re-delivery shipping cost is borne by the customer. Initiate the request via email or WhatsApp.

Absolutely. Warranty applies to every authentic Novera Global product, regardless of where you bought it — just keep your Amazon or Flipkart invoice as proof of purchase. To raise a claim, head to our Claim Warranty page and submit the request the same way.

Our website offers the best direct price because no marketplace commissions are involved. Amazon and Flipkart prices include platform fees and may also reflect platform-specific promotions or discounts. The product, build quality, and warranty are identical across all channels.

For any product issue, please use the Register Complaint page on our website with your order details (from any channel — website, Amazon, or Flipkart) and a short description of the issue. Complaints are acknowledged within 24 hours and resolved within 3–5 business days.