Shipping Delivery

At Novera Global, we want your order to reach you quickly, safely, and without surprises. This policy explains exactly how shipping works — timelines, charges (or rather, the lack of them), what happens if something goes wrong, and who to contact.

1. Where We Ship

We ship pan-India to all serviceable PIN codes. If your PIN code is not currently serviceable by our courier partners, the checkout will inform you before payment. We do not currently ship outside India.

2. Shipping Charges

Shipping is completely free on all orders — prepaid or Cash on Delivery, low value or high value, single product or multiple products. There are no minimum order requirements, no hidden handling fees, and no extra charges for COD. What you see at checkout is what you pay.

3. Order Processing & Dispatch

Orders are processed Monday to Saturday (excluding public holidays). Once your order is confirmed:

• Prepaid orders are typically dispatched within 1–2 business days.
• COD orders are verified by phone or WhatsApp before dispatch and may take an extra day if confirmation is delayed.
• Orders placed on Sundays or public holidays are processed on the next business day.

You will receive a WhatsApp and email with the courier name and tracking number as soon as your parcel is dispatched.

4. Delivery Timelines

Estimated delivery time after dispatch:

• Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 3–5 business days
• Tier-2 and Tier-3 cities: 4–6 business days
• Remote areas and North-East: 6–8 business days

These are estimates based on our courier partners' standard transit times. Actual delivery may vary slightly depending on the route, weather, regional disruptions, and unforeseen logistics delays. We will always do our best to keep you informed of any major delays.

5. Courier Partners

We ship through reputed courier partners including Delhivery, Blue Dart, Shadowfax, DTDC, Ekart, and India Post — depending on the destination PIN code and which partner serves your area best. The courier assigned to your order will be visible in the tracking SMS/email.

6. Order Tracking

The moment your order is dispatched, you will receive:

• A WhatsApp update with the tracking ID and courier name
• An email with the same details and a direct tracking link

You can also log in to My Orders on our website to track the status in real time. If tracking hasn't updated for more than 48 hours, please write to us at contact@noveraglobal.in and we'll escalate it directly with the courier.

7. Delivery Attempts & Failed Delivery

Our courier partners attempt delivery up to three (3) times before returning the parcel to us. If the first attempt fails (no one available to receive, address inaccessible, or contact number unreachable), the courier will retry the next working day and contact you on the registered mobile number.

If all three attempts fail and the parcel is returned to us:

• Prepaid orders: We will reach out to confirm whether to re-attempt delivery (additional shipping at our cost if the reason was on our side; at customer's cost if address details were incorrect) or refund the amount.
• COD orders: The order will be marked as cancelled. Repeated failed COD deliveries may affect COD eligibility on future orders.

8. Damaged or Missing Parcel

In the rare case that your parcel arrives visibly damaged or tampered with:

• Please do not accept the delivery if possible, and write to us immediately with photos.
• If the damage is noticed after opening, raise a request within 48 hours of delivery with clear photos and an unboxing video (if available) — this helps us process a free replacement under our 7-day replacement policy quickly.

If your tracking shows "Delivered" but you have not received the parcel, contact us within 48 hours so we can investigate with the courier.

9. Incorrect Address or Order Modification

If you need to update your delivery address or contact number, please write to us within 2 hours of placing the order, before it goes into dispatch. After dispatch, address changes are not possible because the parcel is already with the courier. In such cases, the order will need to be refused at delivery and re-ordered.

Orders dispatched to incorrect or incomplete addresses provided by the customer are not eligible for free re-shipping — additional shipping charges will apply for re-attempts.

10. Shipping on Replacement Orders

If your order qualifies for a replacement under our Exchange & Replacement Policy (defect, damage in transit, or wrong product delivered), both the pickup of the original product and delivery of the replacement are completely free — we bear the full cost.

For exchanges where the original product is not defective (different colour/size requested), the return and re-delivery shipping cost is borne by the customer.

11. Shipping for Marketplace Orders

If you purchased our product on Amazon or Flipkart, shipping is handled by the respective platform under their delivery policies and timelines, not this policy. For shipping-related queries on marketplace orders, please contact Amazon/Flipkart support directly. For product-related issues or warranty claims, you can still reach out to us at contact@noveraglobal.in.